1. DISCLAIMER & TERMS OF USE

By commencing any business with Candella Fabrica, using our services and selling platforms, customer legally affirms they have read, understood and accepts full responsibility to follow and remain within safely guidelines, disclaimer, terms and conditions. Customer accepts full responsibility and duty of care for the use and all safe practices relating to our products and services. This includes but is not limited to the use, storage, disposal, manual handling, pets and property in their care.

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2. CANDLES
Customer becomes fully responsible for the use, storage, disposal, safety & condition of candles left in their care. Candle warping due to incorrect storage will not be replaced or refunded due to negligence or lack of care. Candles must be properly extinguished after use and allowed to cool before handled and disposed. To ensure candles keep the consistent quality they were in when delivered, customer agress to also use the candle care and safely guide as outlined below.

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CANDLE CARE
A. Always store candles in a cool, dark and dry place. Candles stored in warm or hot environments may melt, warp and bend.
B. Candles should be stored flat to minimize potential warping. Recommended storing temperature is no more than 27 Degrees Celsius.
C. Avoid placing your candles where they will be directly exposed to direct sunlight or harsh indoor lighting, such as a spotlight.
D. Ensure candles are fully extinguished and have completely cooled before throwing them away. Do not leave burning candles unattended.
E. Customer agrees that orders delivered to their shipping location and left in their care will correctly store the items, as outlined above, as quickly as possible.

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3. CANDLE STORAGE
Ensure candles are stored laying flat & not upright, in a cool environment. Although we may use heavy duty double boxed packaging to maximise insulation and protection for shipping and storable, use the highest grade wax (P68) which lowers the risk of permanent candle warping due to storage in hot weather, leaving candles in heated spaces or warm weather is high risk of candles warping out of shape. Our Paraffin 68 Candles can be bent back to shape even with slight pressure! This advantage and wax is exclusive to Candella Fabrica! Shop with peace of mind. Replacement/s/refund is unavailable due to customer negligence.

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4. COUPON CODES

Unused discount/promotional coupon codes are not redeemable credit or cash. It is Customer's responsibility to use promotional discount coupon codes & gift vouchers upon checkout. Expired coupon codes cannot be claimed or used after expiry.

 

5. EXPRESS SHIPPING

It is the customer's responsibility to select priotity shipping if required. Although we do our best to dispatch orders quickly, it is the customer's responsilibty to place priority orders with the expectation that dispatch may be between 1-4 days.

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6. SATCHEL PARCEL

DO NOT OPEN PACKAGE WITH SHARP OBJECTS. Instead, tear packages open.
Opening package with sharp objects may damage the item/s. We do not issue refunds or exchange due to negligence or recklessness.

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7. DAMAGED PARCEL CLAIM

Replacement or refund is only available for products damage and does not extend to the whole order, the wear and tear or damage that occurs to packaging during transit. Once your order is dispatched into the hands of our trust couriers, the care of the package is transferred.
While care is taken in delivering your parcel safely, sometimes things don’t go to plan. Contact us to fulfil the steps required for reporting damage and claiming cover for your parcel with us and under the courier cover policy to ensure you get a fresh replacement or refund for your order.

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The damage claim is made within 2 days of the parcel being delivered. Here’s how you claim cover for a damaged parcel:

PHOTO EVIDENCE
You must provide some photos to include:

A. The packaging, 
B. The parcel label (clearly showing the reference number),
C. And the damaged item.

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8. ORDER CANCELLATIONS & CHANGE OF MIND
Candella Fabrica accepts order cancellations before item has dispatched. Buyer is responsible for making requests within this time frame. If orders have been dispatched, Customer is responsible for the cost and safe return of their order. Customer is entitled to a refund for their order. Refund amount is subject to the product quality and condition, ensuring the returned items remain unused and is still in its original sellable condition.

 

9. RETURNS, EXCHANGE & REFUNDS

MAKE-ON-DEMAND ITEMS: Some of our products are Make-On-demand. This means that items are made specifically for your order. Be sure to choose the correct size & colour as we do not allow for change of mind or product exchange in our policy. Return & refund are only available due to factory fault with the product. If you feel like you have made a mistake in sizing or colour option, message us as quickly as possible to change the order before the product is fulfilled. If the product has already been fulfilled before you request a change, you will receive the original order you placed. In order to return products for a refund, proof of fault must be provided. We do not refund any transaction and processing fee amounts associated with the purchase of customer orders. 

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10. CLAIMING GST
For businesses registered for GST and claiming GST is applicable to the buyer's business/organisation. Customer can use our invoices/receipts to claim back GST paid in thier BAS. If buyer's business is not registered for GST, buyer will not be able to claim back any GST paid. It may be in customer's best interest to register for GST. Candella Fabrica takes no responsibility or liability for financial or legal advice. It is customer's responsibility to seek help and advice from professions specialising in those fields.

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11. PAYMENTS | TRANSACTION FEES

Payment processors charge fees for using their service when making payments. Customer is responsible for choosing from the available methods of payment which may, or may not have associated fees for using payment processor services. We do not refund any transaction and processing fee amounts associated with the purchase of customer orders. 

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Non-Refundable Fees Are As Follows:​

Manual Payment | EFT Bank Deposit: No fees. $0.00

Stripe | Credit/Debit Card | Apple Pay | Google Pay: Transaction fee of 1.79% fee plus $0.30 AUD

Paypal: Transaction fee of 2.9% fee plus $0.30 AUD